Privacy Policy

Introduction

Pocket Labs LLC ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LastCrash Mobile App SDK Service (the "Service"). It also explains your rights under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Definitions

Developer: The entity or individual who integrates our LastCrash SDK into their mobile app. Developers are the data controllers responsible for determining the purposes and means of processing personal data collected through the apps.
End-User: The individual who uses the mobile app that has integrated our LastCrash SDK. End-Users are the subjects of the data collected through the SDK.

Information We Collect

Our LastCrash Mobile App SDK captures and reports app crashes, events, and screenshots to our Service. The information we collect can be categorized based on whether it pertains to Developers or End-Users.

Information We Collect from Developers

Account Information: such as name, email address, phone number, and payment information.
Technical Data: such as API usage logs, support tickets, and correspondence.

Information We Collect from End-Users

Internet or other electronic network activity information: such as crash logs, event logs, device information, operating system version, app version, and usage data at the time of the crash.
Screenshots: images captured from the app at the time of the crash or specified events.
Technical Data: such as IP address, browser type, operating system, mobile carrier.
Usage Data: such as how the End-User uses the app, features accessed, and duration of usage.

How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our Service
To improve and customize our Service
To communicate with you (e.g., updates, support)
To comply with legal obligations
To detect and prevent fraud and abuse
To analyze crash data and improve app performance

Legal Basis for Processing Personal Data (GDPR)

Under GDPR, we process your Personal Data based on the following legal grounds:

Consent: You have given your consent for processing.
Contractual necessity: Processing is necessary for the performance of a contract with you.
Legal obligation: Processing is necessary to comply with a legal obligation.
Legitimate interests: Processing is necessary for our legitimate interests, except where such interests are overridden by your rights.

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

Right to access: You can request access to your personal data.
Right to rectification: You can request correction of inaccurate personal data.
Right to erasure: You can request deletion of your personal data.
Right to restrict processing: You can request to limit the processing of your personal data.
Right to data portability: You can request to transfer your personal data to another service.
Right to object: You can object to the processing of your personal data.

Your Rights Under CCPA

As a consumer under CCPA, you have the following rights:

Right to know: You can request disclosure of the categories and specific pieces of personal data we have collected about you.
Right to delete: You can request the deletion of your personal data.
Right to opt-out: You can opt-out of the sale of your personal data.
Right to non-discrimination: You have the right not to be discriminated against for exercising your rights under CCPA.

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, and regular security assessments.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

No Third-Party Sharing

We do not share your information with third-party services. All data collected by our Service is used exclusively for the purposes outlined in this Privacy Policy.

Role as a Data Processor

We process personal information collected through our SDK service on behalf of Developers, who are the data controllers. We act as a data processor and only process personal data according to the instructions provided by Developers and for the purposes outlined in this Privacy Policy.

Exercising Your Rights

End-Users should contact the Developer of the app to exercise their rights, as the Developer is the data controller. The Developer is responsible for managing requests to access, rectify, delete, or restrict the processing of personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: hello@pocketlabs.io

By using our Service, you acknowledge that you have read and understood this Privacy Policy.

Last Updated: May 17th, 2024